IT Support That Feels Like Having Your Own Team
Proactive monitoring, same-day response, and a local team who knows your business.
Or chat with us now (bottom right)
No Long-Term Contracts
Month-to-month flexibility
Same-Day Response
Usually under 1 hour
Local Houston Team
Onsite when you need it
Transparent Pricing
No surprise bills
TRUSTED BY HOUSTON BUSINESSES
IT Support That Actually Works
We turn common IT headaches into reliable, predictable outcomes.
Slow ticket response
Predictable response expectations with clear SLAs
Surprise IT costs
Monthly plans sized for
SMB budgets
Security anxiety
Proactive monitoring and
clear security guidance
Remote teams needing steady support
Smooth onboarding with
minimal disruption
IT Support That Actually Works
We turn common IT headaches into reliable, predictable outcomes.
Slow ticket response
Predictable response expectations with clear SLAs
Surprise IT costs
Monthly plans sized for
SMB budgets
Security anxiety
Proactive monitoring and
clear security guidance
Remote teams needing steady support
Smooth onboarding with
minimal disruption
Complete Managed IT Services
Everything your growing business needs, wrapped in a simple monthly plan.
Helpdesk and remote support
Onsite support
Device and network monitoring
Backup and disaster recovery
Microsoft 365 support
Security stack management
Why Local Matters
Remote-only support works until it doesn't. A local team changes everything.
Onsite when remote fails
Some problems need hands-on attention.
We're nearby when you need us.
Familiarity with local vendors
We know your ISPs, your building requirements, and your regional compliance needs.
Relationship-driven planning
Real conversations about your growth,
not just ticket responses.
What Our Clients Say
Real businesses, real results.
Trueway VOIP has assisted my business with phone lines and computer issues and have been amazing. They have great customer service, which is vitally important these days, and their techs have a full understanding of all the services they offer and have been fabulous! I highly recommend them!
Shaun and his crew are totally phenomenal! We've had the same phones and service plan for over a decade and were needing an upgrade so we could get things like custom on-hold messages... Trueway held our hand from start to finish - a thorough proposal and all my questions answered and handled all the transferring of our numbers and how we wanted the phones to ring. They even set up all our speed dials for us. Trueway came to my office and trained all my staff! AMAZING. Oh, and they're saving us a ton of money. Business owners, you need Trueway in your life!!
Shaun, Justin, and the whole Trueway team are great! We have a very complicated location to provide service to, but they have been able to find a way. Any time we have an issue, someone is available to try and find a solution. You will not sit on hold for 30 min waiting to speak to someone like with the large phone and internet providers! These guys provide great services with a personal touch. I highly recommend you give them a call!
If you are looking for the latest in phone service you need to give Trueway call. They are really nice and save you a ton on phone service. The best choice in phone service for Montgomery County.
Trueway VoIP-is the Best. I have tried other VoIP companies, Trueway can do what the other companies can do, but do it at a lower cost, and faster. Additionally, they are local and VERY RESPONSIVE if you have questions they have answers RAPIDLY. I relocated one of my offices from one city to another city; and had to coordinate ending phone service with one company and beginning service with a new company, WITHOUT LOOSING BUSINESS AND/OR CALLS IN THE INTERIM. Shaun was able to fast track my obtaining internet; assign me a temporary number while the main number was being "Ported" and then ensure that my existing (old) numbered calls were transferred and ringing to the new office temporary number. Shaun was able to do all of this without a hitch, hiccup, or missed calls. I know another business owner who recently re-located and DID NOT CHOOSE Trueway and they had no phone service for 3 weeks. Can you imagine being in business and not getting any calls or business for 3 weeks? Horror. That's why what Trueway did for me was so OUTSTANDING!!! Included with my service was a "professionally" recorded announcement to callers when I don't answer. Music on hold. It's all simple perfect...and best of all NO ISSUES. Justin was true to his word. He promised he would have me installed and up and running in one day and he did. With all of the coordination necessary to end business in one town one day and start business in another town the next day without missing a call is unheard of ...but then you probably haven't heard of Trueway. Get the word out...Trueway is the ONLY WAY to Go!!!!!
CLIENT STORY
45-Person Architecture Firm
Challenge
Frequent downtime and slow remote support from previous MSP
Solution
Migrated to managed Microsoft 365, implemented proactive monitoring, established 1-hour response SLA
Outcome
Zero unplanned outages in 8 months, 60% reduction in support tickets
Start With a Simple Conversation
No pressure, no sales pitch. Just a clear conversation about whether we're the right fit.
Free IT Fit Assessment
15-minute conversation to understand
your setup, goals, and pain points.
Perfect for first-time MSP buyers
Network & Security Snapshot
Quick audit of your current security
posture and infrastructure health.
Ideal for budget-conscious teams
Second Opinion Review
Honest assessment of your current IT
setup and provider performance.
Made for businesses considering a switch
Ready to Get Started?
Book a 15-minute fit call and let's talk about your IT needs.
Start With a Simple Conversation
No pressure, no sales pitch. Just a clear conversation about whether we're the right fit.
Free IT Fit Assessment
15-minute conversation to understand
your setup, goals, and pain points.
Perfect for first-time MSP buyers
Network & Security Snapshot
Quick audit of your current security
posture and infrastructure health.
Ideal for budget-conscious teams
Second Opinion Review
Honest assessment of your current IT
setup and provider performance.
Made for businesses considering a switch
Ready to Get Started?
Book a 15-minute fit call and let's talk about your IT needs.
Book Your 15-Minute Fit Call
Tell us a bit about your business so we can make the most of our time together.
What to Expect Next
Clear process, no surprises.
During the fit call
Quick intro to your business and current IT setup
Discussion of your top 2-3 IT challenges
Overview of how we work and typical service levels
Honest assessment of whether we're a good match
If we're a good fit
We'll schedule a deeper discovery session
Share a preliminary proposal with pricing options
Answer any questions about onboarding process
Provide references from similar clients
Onboarding timeline
Week 1: Documentation and planning
Week 2-3: System integration and monitoring setup
Week 4: Team training and handoff
Ongoing: Regular check-ins and proactive support
Questions Before Booking?